How do I add an item to my existing pledge?
If you have already pledged, you should see a button at the top of the campaign page (on a desktop browser; at the bottom of the page on mobile devices). To change or add to your pledge, click this button to view your current pledge, then click the blue “change your pledge” button to make changes. From there, you will be shown the currently available tier options. You can re-select your current tier if you are only adding items, or you can change tiers at this time. Once you have selected a tier, you’ll be shown the configuration page with all available add-on options listed. (Note: if you selected a digital-only tier, you will not see physically shipping add-on items… this is a limitation of Kickstarter Add-ons at this date…)
Add-ons will also be available in the Pledge Manager after the campaign, but Adding them during the campaign will help us reach and unlock new Stretch Goals! �
Last updated: June 22, 2024 11:02
Will adding items or updating pledges affect eligibility for the bonus art print awarded in the first 48 hours?
It should not, no. Your backer number/position should stay the same unless you completely cancel your pledge and then start a new pledge again later.
Last updated: June 22, 2024 11:02
How can I get both hardcover books and the Adventure Box?
We have a lot of excellent items being offered in this project, and to pre-configure every combination could equate to dozens and dozens of tiers for everyone to have to sift through. We tried to offer the simplest core options, with everything else available for you to modify your order through Add-ons. For example, the specific combination of items mentioned in the question above is simply a DELTA level tier + an ANSA FILES Sourcebook as an addon. Using that same modification-through-addons mentality, you should be able to create any combination of items imaginable. (If there’s a combo you can’t figure out, let us know…)
While the Add-on of the ANSA FILES Sourcebook Hardcover doesn’t include a digital copy by default, any DELTA pledge that also includes the ANSA Files hardcover as an add-on will also get the digital ANSA FILES PDF for FREE! Rather than adding a new (potentially confusing) tier so close to one that is already offered, we will manually award those qualifying orders in the pledge manager after the campaign.
Last updated: June 22, 2024 11:02
Why are there no Retailer Tiers?
For those backers who qualify with a valid Business ID and EIN, we can offer pretty much anything at a wholesale discount. Rather than complicating what is already, admittedly, a lot of tiers for backers to sort through, we have found it much easier to work with retailer backers directly so that they can create their own order configuration for their particular store. Retailers can simply pledge at any level, even the $1 ALPHA level to get access to the Pledge Manager where you can assemble a custom order for your store. We can then calculate and apply the appropriate discount in the pledge manager before cards are charged. If there is something limited that is about to sell out in the campaign, you may want to pledge for that item early to secure it; otherwise most items will still be available in the pledge manager after the campaign.
NOTE: only the Core Rulebook, ANSA Files Sourcebook, and the FORBIDDEN ZONE Adventure Box will be available through our distributors. The slipcases, miniature sets, and stretch goal bonuses will only be available from us directly!
Last updated: June 22, 2024 11:02
Does the physical FORBIDDEN ZONE Adventure Box include the digital FORBIDDEN ZONE Modlue file?
If a preorder package includes a physical book or the Adventure Box, that package will also include the digital PDFs for those items. The only instances where digital is not by default included are the Add-ons (and we’ll make special exceptions when necessary, like the DELTA+ANSA Files addon mentioned above).
Unfortunately, we weren’t able to update the Package descriptions for those tiers that currently include the FORBIDDEN ZONE Adventure Box since Kickstarter doesn’t allow tier changes once the campaign has started. But we will include the digital FORBIDDEN ZONE Adventure Module with every physical Adventure Box in a Package Tier.
Last updated: June 22, 2024 11:02
When do I give you my address for shipping?
We will be using Backerkit as our Pledge Manager after the Kickstarter campaign has ended. We will build that site and send final confirmation surveys from there at that time, so you can expect to receive a brief questionnaire by email within two weeks of the campaign closure (roughly July 26th). That is where you will provide your shipping address, as well as manage the items in your order (such as adding or switching items if you so choose), and provide payment information for any balance due (including shipping).
Last updated: June 22, 2024 11:02
Why is shipping so expensive?
We wish we knew. Shipping and postage rates have been a challenge for the last few years, and we do our best to find the most economical and timely delivery options available. But we are still beholden to worldwide freight and courier rates, however. The rates posted in the campaign are just estimates, and if we can find better rates for you before shipping begins, we absolutely will pass along those savings.
Last updated: June 22, 2024 11:02
Will this really ship in September/October?
We hope so! We’re working closely with the printers and manufacturers now, and while everything needs to go through a rather rigorous approval process, we’re hoping everything can be completed by the end of September. Then, if we’re able to arrange fulfillment directly from the factory in China, you should be able to have your items in hand by the end of October. If we have to ship everything to the US first, that could add 6+ weeks to the process… Granted, a lot can happen between now and then, so there may be some changes to that estimate, but we are driven to get these to everyone by the end of this calendar year! We certainly want to beat Christmas (for those of you looking at doing some holiday shopping here)…
Last updated: June 22, 2024 11:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.